To celebrate the launch of Mister Montre, an iconic watch will be up for grabs, stay tuned!

Privacy Policy

1. Who is responsible for processing?

This privacy policy describes how Mister Montre, a brand operated by Mister Montre (a Swiss sole proprietorship), collects and processes your personal data when you browse the site or place an order.

Controller: Mister Montre
Head office: Rue de Bourg 27, 1003 Lausanne, Switzerland
UID: CHE-134.356.932

Contact: contact@mistermontre.com

2. What data do we collect?

Depending on your use of the site, we may collect:

  • Identity and contact data: surname, first name, email, phone, delivery/billing address.
  • Order data: products purchased, amount, purchase history, information necessary for customer service.
  • Payment data: processed by our payment providers (we do not store your full card number).
  • Technical data: IP address, device/browser identifiers, pages viewed (via cookies/trackers according to your choices).
  • Newsletter: email and preferences if you subscribe.

3. Why do we use your data?

We use your data to:

  • Process your orders: payment, delivery, billing, tracking.
  • Manage customer relations: support, returns, complaints.
  • Improve the site: browsing statistics, performance, security.
  • Contact you regarding your order (transactional emails).
  • Send you the newsletter if you have consented (you can unsubscribe at any time).

4. Legal basis

We process your data when it is necessary for: (i) the performance of a contract (order management), (ii) compliance with legal obligations (accounting, fraud prevention), (iii) our legitimate interest (security, improvement), and/or (iv) based on your consent (newsletter, certain cookies).

5. With whom do we share your data?

We only share the necessary data with trusted providers, for example:

  • Shopify (hosting and operation of the store).
  • Payment providers (payment processing).
  • Carriers / logistics (shipping and delivery).
  • Email tools (newsletter and transactional emails, if activated).

Your data may also be disclosed if required by law or to protect our rights (fraud, dispute, security).

6. Cookies & trackers

The site uses cookies/trackers to operate (cart, security), measure audience and, depending on your choices, improve the experience. You can manage your preferences via your browser settings and, where applicable, via the cookie banner.

7. Retention period

  • Orders & billing: retained for the time necessary for processing and legal/accounting obligations.
  • Customer account (if created): retained as long as the account remains active.
  • Newsletter: until unsubscription.
  • Technical data: according to the nature of the cookies/trackers and your choices.

8. Your rights

According to applicable legislation (Swiss DPA and, where applicable, GDPR), you can request access, rectification, erasure, restriction, objection, and, where applicable, portability of your data.

To exercise your rights, please write to us at: contact@mistermontre.com. We may ask for proof of identity to secure your request.

9. International transfers

Certain providers (notably Shopify and/or technical tools) may process data outside of Switzerland/EEA. In this case, we implement appropriate safeguards (e.g., contractual clauses) when required by law.

10. Security

We implement reasonable technical and organizational measures to protect your data (limited access, platform security, recognized providers). No system is infallible, so we cannot guarantee absolute security.

11. Updates

This policy may be updated to reflect legal, technical, or organizational changes. The online version is authoritative.

Collection

Informations